Authorized Personnel Only

A couple of weeks ago I decided, that a time has finally come to abuse my student status and purchase one of those, too good to be true, discounted Egged (Israeli Transport Cooperative) bus passes. Instructions at Egged's site on getting the card were surprisingly thorough. And so, I went wandering through Central Bus Station in search of platform number 19 opposite of which, according to the instructions, cards would be selling.
The only thing in front of the platform was a shady door marked with "Authorized Personnel Only". It didn't looked much like a box-office. At this point I am not sure whether it was my overwhelming confidence in Israeli bureaucracy or more likely just a brief moment of stupidity, but since there were no other doors in vicinity of the platform I went in.

Walking through the halls didn't yield much except of two workers, man sitting in front of bunch of computers at a commanding office of some sort and a teller, of whom neither showed even a slightest interest in an obvious stranger.
Eventually after some ten minutes of poking at offices another teller asked me if she can be of any assistance, and even that was not before a couple seconds of confusing blabbering from my side accompanied by 'Where the hell am I?' facial expression.

OK, lack of even the simplest physical security measures. Workspace with confidential data left unattended (raw materials for cards plus UNLOCKED terminal interface). Workers not instructed in basic security measures. Not that surprising really. But a box-office location being specified by its back entrance for personnel and not by the actual window for general public (located, apparently, near platform 17)?